Telecom consumers must lodge complaints first with their service providers – NCC

Telecom consumers - cfamedia

The Nigerian Communications Commission (NCC) has said that the 622 Toll Free Line created by NCC for complaints management serves as a second level of complaint for telecom consumers who had earlier complained about services to their service providers and need to escalate the issue.

Aliyu Ibrahim, Head Consumer Protection and Advocacy at NCC stated this at the maiden edition of National Advertising Conference organised by the Adverstising Practitioners Council of Nigeria (APCON), held on 27th November, 2019 at the Transcorp Hotel.

Aliyu stated that the 622 toll free line, like the NCC Consumer Web Portal, is open to all consumers to lodge their complaints but the first level of reporting network service related issues is to lodge complaints with the network service providers.

Importantly, where consumers feel their complaints are not satisfactorily addressed they may call 622, send email to, engage the Commission on its social media handles or walk into any of NCC’s Zonal Offices nationwide.

Aliyu also stressed that the NCC is ready, willing and committed to protecting the rights of the consumers.

The conference is the first of its kind to be organised by members of the profession bringing together professionals from various specialization of the marketing communications practice and scholarship to share perspectives on how to sustain the development of the profession and to chart common ground in confronting some of the challenges facing the profession.

Discussions at the Conference, was focused on: “Advertising in the Post Digital Age: The Profession, The Business and Nigeria’s Socio Economic Development”.

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