Telecomms

Reminiscence 2019 (2) – NCC Set In Motion 5G Network Trial In 2019 In Readiness For Unleashing Better Consumer Experience

5G Network - cfamedia

In continuation of the review of the score sheet of the Nigerian Communications Commission, NCC’s, in 2019, it was observed that, in a dynamic move, to ensure that Nigerians have access to faster broadband speed and enable them to carry out more activities online, Nigeria’s telecom regulator, the Nigerian Communications Commission, NCC, commenced the trial of the 5G network in some major cities, in 2019.

This made it the first on the West African sub-region to do so. This was one of the stellar regulatory move, made by the Commission, in 2019.

It is instructive to note that, to enable the citizens of any nation, to fully participate in the technologies that will be thrown up by the 4th industrial revolution that is dawning in on us, there will be the need to upgrade the networks, from the current 3G and 4G, to 5G and the Commission, in its wisdom, has taken a proactive step, in testing it around the country, before it is finally adopted.

The 5G network tests were carried out in Abuja, Lagos and Calabar in 2019. “This will bring about, more efficiency, effectiveness and growth”, the Commission stated, on the 5G network, in a recent release.

In further reviewing the activities of the Commission in 2019, it is worthy to note that, the Commission’s improvement, in the area of managing and resolving complaints from consumers.

Figures released recently, by the Commission, showed that, it received 19,841 complaints from telecoms consumers, through its various consumer complaints channels, under the period in review and was able to, successfully, resolve 17,851 of those complaints.

This represents about 90% success rate, of consumer complaints resolution, during the period.

The release noted that, a total number of 18,717 complaints, were lodged, through the Commission’s Contact Centre, by the customers and complaints received through that source, formed the bulk of those that were satisfactorily solved.

Majority of the consumers, whose issues were attended to, satisfactorily, sent notes of commendation/appreciation to the Commission, through calls made to the NCC Contact Centre and e-mails received, via the NCC Consumer Portal.

The Commission, in 2019, also, intensified efforts at promoting the activation of the Do-Not-Disturb, DND, Short Code 2442 facility, made available, for ease of use, by the subscribers, to stem disturbances from unsolicited text messages.

With this, the receipt of unsolicited text messages, by the subscribers to the short DND Short Code 2442, has drastically reduced. Under the period in review, the Commission is, happy with a figure, of about 22,356,919 subscribers that have now activated the DND service, either fully, or, partially, even though, it is a voluntary service.


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