Frequently asked questions on internet data consumption/depletion/usage by NCC
Why does the shared data among consumers exhaust quickly unlike the direct subscription?
The shared data and individual data are usually charged at the same rate. You must note that you cannot control the data usage you share with others.
Apart from the fact that network quality unlocks the full functionality of applications on a device, download rate is also very fast, what can be done to avert this?
This can be averted by reducing activating data saver to reduce the speed of the data or step down the technology from higher generation with high speed or throughput to lower generation with low speed or throughput.
What brings about decreases in the balance of data when all that is done is mere internet surfing without downloading heavy files?
Many websites are very interactive, and logging on to these sites often results in data being unknowingly consumed by video adverts running on the page while one is browsing a specific article. This is another reason that accounts for faster data depletion.
Why should data deplete when the network doesn’t permit usage and it expires at the end of the month?
If you experience this type of problem, please check the terms and conditions of your service and contact your Service Provider for prompt solution.
How do I Seek Redress if I am not satisfied with my Data Usage?
- Your first point of call is your service provider. The NCC has mandated all service providers to provide multiple channels for their consumers to complain, and that they should ensure prompt resolution of complaints within specific timelines. NCC sanctions operators who fail to meet these timelines.
- The service providers can be reached on their free 24/7 customer service short codes: 9mobile – 200; Airtel – 111; Globacom – 121; and MTN – 180
- When you complain to your service provider, demand a “trouble ticket”: the ticket provides evidence of the time/date/nature and timeline for the resolution of your complaint.
If your complaint is not resolved within the stated timeline, or if you are not satisfied with the resolution, then please report to the NCC using any of the following channels:
- Call toll free – 622
- Email – firstname.lastname@example.org
- Twitter – @consumersNCC
- Instagram – @ngrcomcommission
- Facebook – www.facebook.com/nigerian.communications.commission
- Be sure to include your trouble ticket – NCC will then take the matter up with the network service provider to ensure speedy resolution.
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