It was an evening of pomp and pageantry today, Thursday, November 7, 2019, at Tafawa Balewa Square grounds, TBS, Lagos, as the Nigerian Communications Commission, NCC, marked its day, ‘NCC Day’, at the ongoing 2019 Lagos International Trade Fair.
Giving his address at the event, Professor Garba Umar Danbatta, the EVC/CEO of NCC, gave the aims of observing the ‘NCC Day’, which has now become an annual ritual, as being, to educate and inform consumers, on the use of Communication services and their rights, as consumers.
Professor Garba Umar Danbatta, the EVC/CEO of NCC, was ably represented at the event by Ismail Adedigba, Deputy Director, Consumer Affairs Bureau, NCC.
“The Nigerian Communications Commission special day at the Trade Fair, aims at educating and informing consumers on the use of Communication services and their rights as telecom consumers”, Danbatta explained.
Danbatta pointed out steps that the NCC is taking, as the regulator in the telecom space, to protect consumers, such as directing all Mobile Network Operators, to dedicate the short code 2442, to effect the DO-NOT-DISTURB mode, by the consumer typing STOP to 2442, to stop unsolicited messages completely, or, HELP to choose the messages that, the consumer wants to receive.
“The Commission advices all consumers, not to open online emails not familiar to them, never to post personal identification information, or, save your password, online. Note also, that, your bank will never as you your personal details, via internet”, Danbatta advised the consumers present at the event.
Concluding his speech at the event, Danbatta informed the consumers, to make use of the Toll-Free Number 622, which is available, daily, between 8:00am and 8:00pm, except on Sundays and national public holidays, as a second level complaint redress mechanism, which allows consumers to escalate unresolved issues, by their service providers, to the Commission, for effective resolutions.
Earlier on, while delivering her speech at the ‘NCC Day’, Felicia Onwuegbuchulam, Director, Consumer Affairs Bureau, NCC, who was represented by Henry Ojiokpota, Zonal Director, NCC, Lagos, highlighted the importance of telecom services and Information and Communications Technology, ICT, in enhancing businesses, creating new business line, driving innovation and accelerating value addition.
“Consistent with the theme of this Trade Fair, as above, the NCC, as telecoms industry regulator, is at the centre of connecting businesses, through telecoms infrastructure development initiatives, to improve business efficiency and effectiveness, for growth”, Onyegbuchulam stressed.
The ‘NCC Day’ event at the 2019 was graced by the President of the Lagos Chamber of Commerce and Industry, LCCI, Babatunde Paul Ruwase. The Lagos Chamber of Commerce and Industry, LCCI, is the organizer of the Lagos International Trade Fairs.
The consumers present at the event, were advised to visit the NCC stand, as the Fair progresses, to learn more about, what the Commission does as well as ask questions bothering them, regarding the telecom industry.
Some lucky consumers went home with valuable prizes, won from lucky dips, while others were treated to free airtime on their phones.
Featured image: Ismail Adedigba, Deputy Director, Consumer Affairs Bureau, NCC, representing Professor Garba Umar Danbatta, the EVC/CEO of NCC, responding to questions from members of the media present, at the ‘NCC Day’ event, held at the 2019 Lagos International Trade Fair, on Thursday, November 7, 2019, at Tafawa Balewa Square, Lagos
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